VoltStorm Privacy Policy

Effective Date: January 1, 2025

VoltStorm ("we," "us," "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and job title when you submit inquiry forms or request quotes.
• Technical Data: IP address, browser type, operating system, and pages visited, collected automatically through server logs and cookies.
• Communication Data: Records of correspondence when you contact our sales or support teams.

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide quotations for UPS systems and power supplies.
• To process orders and coordinate delivery logistics.
• To provide technical support and after-sales service.
• To send relevant product updates and industry news (only with your explicit consent).
• To improve our website functionality and user experience through analytics.

3. Legal Basis for Processing (GDPR)

For visitors in the European Economic Area, we process personal data on the following legal bases:

• Consent: For marketing communications and non-essential cookies.
• Legitimate Interest: For responding to inquiries, fraud prevention, and website security.
• Contractual Necessity: For processing orders and fulfilling service agreements.

4. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Authorized distribution partners to fulfill regional orders.
• Cloud service providers who host our website and CRM systems, under data processing agreements compliant with GDPR.
• Legal authorities when required by applicable law.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiry data is typically retained for 36 months from the last interaction. You may request deletion at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Request data portability in a machine-readable format.
• Withdraw consent at any time for consent-based processing.

7. Cookies

Our website uses cookies to ensure basic functionality (session management) and to collect anonymized usage analytics. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security audits.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact

For privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer at: [email protected]